“We were having an excruciatingly painful time trying to implement ConnectWise.  We spent countless hours trying to figure things out with nothing to show for it. FocusPlanIT came to the rescue and solved our problem 100%. I can’t stress that enough.

In the beginning we were completely lost.  We had chosen the ConnectWise Virtual Training, which was essentially access to the ConnectWise University video library. We were expected to understand how to implement ConnectWise by only applying what we saw in the videos. I remember to this day that I watched the 2 agreement videos they have in the library 3 times each.  Both videos are 1 hour long, so I basically wasted 6 hours of my life and I couldn’t really comprehend how to set up agreements properly.  It was very frustrating, because I have no problem with technical things, but this defeated me. After hiring FocusPlanIT to help us implement ConnectWise, we figure we easily saved over 200+ hours worth of time.  It is by far and without question one of the best decisions we’ve ever made.

What I like best about the services provided is that they show us best practices on how to do things in ConnectWise and when we’re implementing something new, they don’t just say “this is how it’s done.”  They take the time to explain WHY it’s done that way and how that can make things more streamlined in regards to other parts of ConnectWise.

I would recommend FocusPlanIT 100%.  As an IT service provider I don’t have time to figure out how to implement ConnectWise.  I just need to know how to use it for my business.

This experience has completely transformed our business.  If I had to do it all over again, I would hire FocusPlanIT in a heartbeat.”