Focused and Caring - Our Mission Statement

Professional and Experienced ConnectWise Consulting and Administration

Meet the Team

Bill Black

Bill has owned 7 businesses, the most recent one (before FocusPlanIT) being a successful MSP. He grew the MSP organically and then accelerated the growth with training and support from CharTec. In 2012, he sold his MSP and started helping other MSPs with operations, sales process and a lot of business therapy! FocusPlanIT has provided implementation and business consulting, helping hundreds of companies of all types and sizes. Bill continue to work with companies like yours to achieve goals and get the work done. He enjoys a good cigar and spending time with family and friends.

Amy Cantine

Amy has 20+ years of accounting experience with 10 of those being a controller at a Fortune 500 company. Amy understands the importance of accurate financial info to not only help your business understand it's results but also forecast for the future and grow within the field. She has worked with large and small companies and excels at understanding the complexities of accounting and the integration with ConnectWise Manage. Amy also manages the accounting for her husband's successful MSP and enjoys relaxing on the beach.

Calvin Johnson

Calvin served as the CW Sell Administrator for the ConnectWise Sales team starting in 2014 supporting a Sales Department of over one hundred members. In 2016 he transitioned into services and education and began working with the ConnectWise education department to build much of the ConnectWise University Sell documentation you see today. During that time he began implementing ConnectWise Sell and implemented hundreds of ConnectWise Sell partners remote and onsite. He built out the peer training program used by ConnectWise Sell consulting today and also took on the first Sell Virtual Admin partner while at ConnectWise. He taught breakouts, labs and bootcamps on Sell and Manage Procurement at over a dozen ConnectWise events through the years. After leaving ConnectWise in Mid 2019 Calvin joined FocusPlanIT to continue his passion for helping partners build more efficient processes that will help their business scale better and improve their lives as they get more and more out of ConnectWise Sell.

Becky Cozzone

Becky joined the industry in 2011 working with CharTec and ARRC. She spent 7 years training MSPs all over the world, helping define and establish accounting processes as well as running the day-to-day accounting operations of an MSP. She then decided to transition from Director of Finance to ConnectWise Consulting. Becky has helped hundreds of MSPs of all sizes from implementation and new instance build to assessment and renovation of Manage instances that have been in operation for 10 years in need of clean-up. When not in the office, Becky is most likely traveling, preferably hiking or climbing a mountain somewhere.

David Watts

David has been in the IT world for over 2 decades. He has worked for companies such as CA, Inc. and most recently ConnectWise for over 13 years. During his time at ConnectWise, David implemented hundredsof partners across the globe of all sizes on their flagship software, ConnectWise Manage. He also built and worked out the kinks of the Premium Support Service offering and has been a trainer and speaker at numerous IT Nations. David is now joining FocusPlanIT to get back to his consulting roots to provide best practices and pass on the tremendous knowledge for making ConnectWise Manage work for you!

Steffanie Bishop

Steffanie began her consulting career at ConnectWise in 2009. In her 11 years there she worked on the support, education, and consulting teams. She trained both domestic and international Partners on the Sell and Manage products. She traveled to 10 different Share meetings and appeared in ConnectWise webinars and how-to-videos to educate users. Steffanie earned her MBA degree from the University of South Florida in 2009 with a focus on management and international business. While earning this degree, Steffanie participated in a study abroad program in China in 2008. Steffanie also holds Agile Scrum Master and ITIL Foundations certifications. In her spare time, she enjoys cooking, yoga, walking her dogs, and riding a Harley with her husband.

Angie Folkes

Angie joined the IT industry in 2013 and immediately began building out procurement and finance process to help her teams quickly increase efficiency. Through the years she has helped implement Connectwise Manage and Sell multiple times and has implemented other software for industries outside of MSP’s. Angie loves building out processes that leverage every aspect of the available tools to ensure every process is as efficient as possible.
When not working Angie enjoys spending time with her family and exploring her newfound love of the outdoors.

Angie Hasenbank

Angie has 20+ years of accounting experience and owns a small business accounting firm. She also has spent 5 years in public accounting. She is a QuickBooks ProAdvisor and has worked with both small and large companies. She specializes in helping small businesses put together procedures to efficiently and accurately handle their accounting, whether it be through software integrations, handling all the day to accounting herself or working with CPAs to get books ready tax returns, thus allowing small business owners to focus on the ultimate goal of growing their business.

Meghan Kelly

Meghan started in the industry in 2018 as an administrative professional for a new MSP. During her time there, she implemented ConnectWise Manage and Sell creating an environment that boosted productivity and efficiency. Meghan understands the importance of implementing and customizing Connnectwise Manage and Sell for new and growing MSPs. She is dedicated to helping MSPs grow by leveraging these useful tools. When not working, Meghan enjoys spending time with her family and reading a good book.