“Griffin Technology Group implemented ConnectWise Manage in 2016 and were fortunate enough to get to work with Bill Black as our integrator.  Moving beyond, it was challenging for us to gain and maintain the expertise to properly manage and maintain our CWM system, so we found Bill again at FocusPlanIT and were excited to commit to their assistance with our systems.

The FocusPlanIT team has been extraordinarily helpful with so many areas that we weren’t even aware needed assistance, from operational issues (workflow & service board design) to position descriptions (with in-depth assessment discussion/design) to providing the direct ConnectWise Manage services that we had initially engaged for.  Without having direct metrics to gauge the benefits, I can state that the value of working with FocusPlanIT is very high; we would not have been able to accomplish many of these goals without their help.

I would absolutely recommend FocusPlanIT to any ConnectWise Manage users, as well as any small businesses, specifically MSPs or IT service organizations, as their history, experience and expertise in these areas- not to mention that they’re very flexible and easy to work with.  Our schedule can be very challenging at times, and Bill and his team have always been extremely accommodating for all of our needs.”