FocusPlanit is a concentrated team of professional, seasoned experts focused on helping you create and maintain a successful business. We are on a mission to help business owners build highly functioning and sustainable operations leveraging existing systems.
With a “heart of service,” the team brings an unparalleled level of dedication that powers the desire to make effective changes to help business owners streamline their ConnectWise implementations and grow the business.
Meet Our Team Members
Bill Black – CEO, GMF
Bill has owned seven businesses, the most recent one (before FocusPlanit) being a successful MSP. He grew the MSP organically and sold the business in 2012. After selling the MSP, he started helping other MSPs with operations, sales process, and a lot of business therapy! FocusPlanit has helped hundreds of companies of all types and sizes with their ConnectWise implementation and consulting. Bill continues to work with companies like yours to achieve goals and get the work done. He enjoys a good cigar and spending time with family and friends.
Amy Cantine – Director of Finance, Manage Consultant
Amy has 20+ years of accounting experience with ten of those being a controller at a Fortune 500 company. Amy understands the importance of accurate financial information and will help you understand results in order to forecast for the future of your business. She has worked with large and small companies and excels at understanding the complexities of accounting and the integration with ConnectWise Manage. Amy also manages the accounting for her husband’s successful MSP and enjoys relaxing on the beach.
Amy Cinnamon – Director of Marketing
Amy has over 20 years of combined experience in marketing and branding. She brings a track record of accomplishment both academically and as a leader. She is responsible for developing and executing the overall marketing and communications strategies for the company. From our website to our social media posts, she takes our brand very serious and is committed to ensuring that every client has an engaging and pleasant experience.
Originally from Cincinnati, Ohio she earned her undergraduate degree from the University of Cincinnati and her Master of Business Administration degree from Thomas More College. Amy is a proud mom of four boys and 2 dogs. In her spare time, she enjoys traveling, the outdoors, live music and fine tuning her decorating skills.
Becky Cozzone – Manage Consultant
Becky joined the industry in 2011 working with CharTec and ARRC. She spent 7 years training MSPs all over the world, helping define and establish accounting processes as well as running the day-to-day accounting operations of an MSP. She then decided to transition from Director of Finance to ConnectWise Consulting. Becky has helped hundreds of MSPs of all sizes from implementation and new instance build to assessment and renovation of ConnectWise Manage instances that have been in operation for 10 years in need of clean-up. When not in the office, Becky is most likely traveling, preferably hiking or climbing a mountain somewhere.
Amanda Fox – Business Manager
Amanda comes to FocusPlanit with extensive customer service and business management experience. Upon graduating from Indiana University, she worked for several years in HR and as an Operations Executive for large retail companies. Most recently, her focus has been on the finance industry. Amanda joined FocusPlanit to apply her passion for taking care of clients and building strong relationships. In her free time, she enjoys spending time with her son, family, friends, and animals. Amanda loves everything outdoors, including boating, hiking, biking, and gardening.
Calvin Johnson – Director of Sales
Calvin served as the ConnectWise Sell Administrator for the ConnectWise Sales team starting in 2014, when he supported a Sales Department of over one hundred members. In 2016 he transitioned into services and education and began working with the ConnectWise education department to build much of the ConnectWise University Sell documentation you see today. During that time, he initiated ConnectWise Sell implementations and set up hundreds of ConnectWise Sell partners remote and onsite. He built out the peer training program used by ConnectWise Sell consulting today and also took on the first Sell Virtual Admin partner while at ConnectWise. He taught breakouts, labs, and boot camps on ConnectWise Sell and Manage Procurement at over a dozen events through the years. After leaving ConnectWise in 2019 Calvin joined FocusPlanit to continue his passion for helping partners build more efficient processes that will help their business scale better and improve their lives as they get more and more out of ConnectWise Sell.
Marissa Fleckenstein – Manage Consultant
Marissa has 14+ years of customer service experience. She started her IT background in 2016 when joining the ConnectWise Manage Onboarding team. She worked closely with hundreds of new partners globally and built strong relationships, all while prepping each partner for their Implementation. In 2017 she transitioned her focus to the support team. She gained extensive knowledge of all ConnectWise products but mainly focused on Manage. Working on the support team gave her the ability to be challenged along with learning the processes behind the magic of Manage. After working more than 10,000 service tickets, Marissa wanted to take her knowledge and passion of working with partners and focus on the business side. After leaving Connectwise, Marissa joined FocusPlanIT to further increase business clients’ knowledge of ConnectWise and partners with clients to help them advance in their industry. When she isn’t working, you can find her at the dog park with her 4 dogs and enjoying the beautiful weather of Tampa, Florida.
Michelle Waddell – Director of Human Resources
Michelle Waddell is a seasoned, results-driven business leader and human resource professional. With over 25 years of experience, she leads the initiatives of attracting, engaging, developing, and retaining great talent for FocusPlanit. She also partners with growing MSPs to provide guidance and support in their talent acquisition, performance management, employee retention, employee cohesiveness, team engagement, and strategic planning.
Michelle’s areas of focus include executive leadership development, talent planning and acquisition, performance management, and team communications. Michelle has spent her career in Human Resources and has professional certifications in Behaviors, TriHD, Motivators, and Emotional Intelligence, and holds a B.A. in Psychology from Indiana University. In her spare time, she enjoys nutrition consulting and spending time with her family and friends.
FocusPlanit serves the entire United States and is the industry’s premier team of highly qualified ConnectWise, QuickBooks, Wise-Sync, GoZynta, CharTec, ConnectBooster experts who have dedicated years of their professional life implementing and optimizing these solutions. Contact us today to schedule a complimentary consultation.